Refund policy

1. Return Eligibility Criteria
Items must be unused, in original condition, and returned with all original packaging and tags. Proof of purchase is required for all returns.

2. Return Timeframe
You can request a return within 7 days of receiving your order.

3. Refund Process & Timing
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed within 5–7 business days to your original payment method.

4. Exchange Options
We offer exchanges for defective or damaged items. If you need a different size or product, please contact our support team.

5. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours with photos for a quick resolution (replacement or refund).

6. Non-Returnable Items
Certain items such as personal care products, perishable goods, and customized items are non-returnable.

7. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.